Getting Help

Valent provides multiple ways to get the support you need.

In-App Support

Help Menu

Access help directly from Valent:

• Click the Help icon in the navigation
• Search the knowledge base
• Access documentation
• Start a support conversation

Live Chat

Connect with support in real-time:

• Available during business hours
• Quick answers to common questions
• Escalation to specialists when needed

AI Feedback

Improving Valent

Help make Valent smarter:

• Rate AI draft quality
• Provide contextual feedback
• Report issues with extractions

Feedback Loop

Your input directly improves the system:

• Ratings train the AI
• Corrections refine outputs
• Suggestions shape features

Customer Success

Dedicated Support

Enterprise customers receive:

• Customer Success Manager — Your dedicated point of contact
• Monthly Success Reviews — Regular check-ins on goals and progress
• Quarterly AI Performance Reports — Deep dives into system performance

Training Resources

Get your team up to speed:

• Onboarding sessions
• Role-based training
• Best practice workshops

Self-Service Resources

Documentation

You’re here! Explore:

• Getting Started — New user setup
• Core Workflows — Step-by-step guides
• Features — Deep dives on capabilities

FAQ

Common questions answered:

• View FAQ

Glossary

Definitions of key terms:

• View Glossary

Contact Us

General Support

• Email: support@getvalent.com
• Response Time: Within 24 hours

Security Issues

• Email: security@getvalent.com
• Response Time: Within 24 hours

Sales Inquiries

• Website: getvalent.com 

Tips for Getting Help

Be Specific

When reaching out, include:

• What you were trying to do
• What happened instead
• Any error messages
• Screenshots if helpful

Check First

Before contacting support:

• Search this documentation
• Check the FAQ
• Look for in-app guidance